National Customer Service Week: Customer Service Summit
October 27- 28, 2010
SMX Convention Center, Mall of Asia Complex, Pasay City
How much does your company invest in keeping and attracting new customers? Invest wisely! Let your customer service representatives, sales professionals, sales & customer service supervisor and managers, team leaders, marketing professionals and managers, technical and support service assistants, field service representatives, account managers, credit and billing specialists, front line workers – anyone and everyone who comes into contact with customers, know their over-all contribution to the company’s bottom-line.
Why Am I Working? book for Customer Service Employees and Agents
Providing customer service excellence is what will keep your customers coming back.
Service companies must increase their competitive differentiation, service quality, and productivity to survive the competition
THE SUMMIT OVERVIEW:
Despite technology progression, winning customer service and relations are the keys to what majority of business enthusiasts claim an “advantage” until today! Truly, it is the “intangibles” (brought about by exceptional servicing and relations) that set us apart as competitors in the market. It’s about time to give such “advantage” a boost!
Here’s a two-day summit to be graced by promising practitioner-speakers in customer service & relations of the times which primarily aims to—further equip front liners (as delegates) from different servicing industries such as that of hotels, inns, travel, leisure, security and more—with noteworthy ideas and doable ways to win today’s customers’ hearts beyond the minds!
THE CUSTOMER SERVICE SUMMIT HIGHLIGHTS:
Keynote Address: Empowering Customer Service Professionals of Today’s Corporate World
Keynote Speaker: Roger Collantes
CEO, Global Learning Solutions
Author & International Speaker
Former Learning & Development Director
Asia Pacific Global Consumer Group, CITIBANK, N.A.
Session 1: Customer Relations Management: Beyond Service Strategy
Resource Speaker: Ricardo “Ricky” de Vera, MBA, CSP
President, Pinpoint Direct Consultancy
Certified International Trainor – Singapore/Japan
Chairman Emeritus – Phil Marketing Association Chapters
Lead Facilitator – ASEAN Center Of Excellence
Session 2: Strategic Customer Service Excellence
Resource Speaker: Germaine Angelica Salvador
Corporate Trainer and Facilitator
Assistant Professor III, University of the Philippines
Author, “Event Management: Envision. Execute. Evaluate.”
Session 3: Complaints Handling and Customer Service Role: Problem-Solving, Difficult People, and Volatile Situations
Resource Speaker: Joselito “Jet” G. Nera
Corporate Trainer, Facilitator and Speaker
Managing Director, SH!NE-JGNera Consulting Group
2008 President – Philippine Society for Training & Development (PSTD)
Session 4: How to Deliver Exceptional Customer Service
Resource Speaker: Camille M. Banzon
Corporate Trainer & Marketing Manager,
JobSolutions Phils., Inc.
Session 5: 8 Secrets of Customer-Focused Leadership
Resource Speaker: Jesse Francis Rebustillo
Division Head, Classified Ads – Philippine Daily Inquirer
President – Philippine Society for Training & Development (PSTD)
Session 6: Services Marketing: Creating Customer Value, Satisfaction and Loyalty
Resource Speaker: April Timbol Yap
Deputy Director, Insights Mindshare Philippines
Co-Owner, MMR Track 2 Recording Studio
Session 7: Customer Service Sales Training
Resource Speaker: Dioscoro Lim “Jun” Garing, Jr.
Founder & President, Salesman’s Centre
Session 8: 25 Ways to Keep Customers for Life
Resource Speaker: Daphne Barrameda-Granfil
Managing Director, Granfil Consulting Group
Session 9: Managing Stress: Seven Dynamic Ways to Dissolve That Stress
Resource Speaker: Carlos “Pido” Aguilar, Jr.
ABUNDANCE! Founder & Inspirational Speaker
Author, “The Gift of Abundance!”
President and 2008 Board of Trustees of the PSTD
2008 Global HR Excellence Awardee
WHO SHOULD ATTEND?
Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers — anyone and everyone who comes into contact with customers!
WHY SIGN UP YOUR TEAM IN THIS CUSTOMER SERVICE SUMMIT?
Topics are significantly lined up in the pursuit of service excellence.
Participating resource speakers are regarded successful practitioners in the related field for more than 18 years.
Adequate time for business networking is highly encouraged.
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Reserve your seats NOW and SAVE P2,000. Go to Ariva Events Website.
(prior to October 1, 2010)!
Learning Investment for the 2-Day Summit:
Super Saver Rate : P 5,988 + VAT (Pay on or before October 1, 2010)
Early Bird Rate : P 6,988 + VAT (Pay on or before October 11, 2010)
Regular Rate : P 7,988 + VAT (Starting October 12, 2010)
